Eminence Massage Professionals Massage Therapist, Cosmetologist and Estheticians will find a revolutionary working with Eminence Mobile Massage & Spa, in addition to protocols which streamline work required before, during and after the client session. Eminence Massage cosmetologist and estheticians will experience single session environment and team working environment. Unlike traditional salons we offer mobile spa services with private practitioners. You will be working with Eminence Mobile Massage as a freelance professional, this means that you are self employed and will be independently contracted with us. As a freelance professional you are expected to maintain the same high professional standard of work and customer care that would be expected of you in any situation. Eminence Mobile Massage & Spa employees virtually work everyday, and others who may only work once every two weeks. We have some cosmetologists who we call for work the same day they are contracted, and others who may not hear from us for a week or more. Contractors who have a more open schedule are also more likely to get more work. About 45% of request have been for same day or next day appoints however we can not predict, or dictate when and where clients want nail care. However we try to be as fair and direct for providing work to all contracted with our company. However demand also varies by season, weather and location. You are also responsible for being fully insured for providing all neccessary in home and mobile spa treatments. We strive to find a good balance between paying a fair amount to our hard-working nail care technicians while also earning enough for the business to continue paying for our staff’s salaries, our marketing activities, and all of the other things that allow the business to run and continually create opportunities for our therapists to work. We understand that screening clients is a legitimate concern. Over the years we have seen fewer and fewer problem clients for a variety of reasons. It starts with a very professional elite website, and continues with professional assertive customer service. Our representatives are very well trained in identifying red flags and will make it as clear as necessary in case there is any question that our services are strictly professional. We can not guarantee 100% perfect behavior from all clients, so we rely on our therapists to take responsibility for themselves, make ethical assessments and handle all situations professionally. Eminence Mobile Massage & Spa Service is a great fit for cosmetologist interested in bringing cosmetologist to a whole new client base. We provide this unique marriage of two approaches to nail care and personal wellness. We are excited to offer these two complimentary approaches into one seed to help propel the skin and health care profession out of the medispa or elite circles and into one mainstream! Eminence Mobile Massage & Spa promotes our professionals to inform us about any extra training or certifications you obtain while working pertaining to your scope, so we can increase your appointment. We offer Estheticians and Cosmetologist flexible schedule opportunities, team work and a great environment to exercise there wonderful skills. Eminence Mobile Massage & Spa believes in the principles of truth, justice, fairness and honesty in dealing with our clients, we know that every time a trained cosmetologist, esthetician begins working with caring hands, skills and a compassionate heart beautifies someone, they make a difference. We honor the work you do and want to personally thank you for exploring a career with Eminence Mobile Massage & Spa so you can bring the therapeutic and wellness benefits of nail care to your own community. Eminence Mobile Massage & Spa’s mission is to help create an ethical moral and professional services to the public. Our professional code of conduct is intended to regulate professional conduct of members of Cosmetology and Estheticians through discipline and health. They have been adopted by the State statues to pursuant and protect the public and to promote respect and confidence in the Mobile spa profession. These rules and any related standards adopted by the Board are binding on all members of the State. In all professional functions, a practitioner should zealously pursue clients’ interests within the bounds of the ethics and laws. In doing so, a practitioner should be competent, prompt and diligent and first maintain communication with a client concerning the health and need assessments. Have an proficient and adequate state of Cosmetology license. Cosmetologist and estheticians also must truthfully represent the time limits and benefits of spa treatments when serving consumers. Professional most maintain professional boundaries between themselves and their clients and protect their clients’ health and safety. All professional shall keep in confidence information relating to representation of a client except so far as disclosure is required or permitted by the Stare and Professional Conduct or other law. The Eminence Mobile Massage & Spa profession has a responsibility to assure that its regulation is undertaken in the public interest rather than in furtherance of parochial or self-interested concerns of the practitioner only, and to insist that every cosmetologist and esthetician both comply with its minimum disciplinary standards and aid. Accept responsibility to do no harm to the physical, mental and emotional well-being of self, clients, and associates and company. Refrain from engaging in any sexual conduct or solicitation activities involving their Consumer/clients. Neglect of these responsibilities compromises the independence of the profession and the client and public interest which we serve. As professional business ethics have many dimensions, particularly in the realm of health and wellness. As part of the professional community, we ask that you agree to a basic caring set of guidelines and principles that are outlined below. Though not exhaustive, we hope these guidelines will assist you in establishing an honest, trusting and rewarding relationship. We ask you to use these guidelines as the basis for the relationship you are about to develop.
Becoming The Best Eminence Professional
1.) If it is easier to apply spa services in any sitting position or any mechanical position to which is easier upon the muscles and removes pressures off certain parts of the body, adjust yourself to that position, and always use proper body mechanics while providing services.
2.) If you desire you may pack an extra uniform in case you receive a request for an out call service while on the road, this will save you time provide convenience.
3.) The first step in cosmetology is always sterilization. Make sure you know how to sterilize your massage, facial and cosmetology equipment, mobile work station and your most important tools are kept mobile for immediate appointments. Know how to keep them clean, in accordance with environmental standards.
4.) Please make sure to log into your account and record each massage mobile spa service to keep track of all your sessions for that given week,
5.) As mobile professional, you deal with a constantly changing work environment every day. Use these tips to reduce the stress of out calls and ensure a relaxing mobile session for both you and your client.
Professional Mobile Rules & Regulations
1. Demonstrate commitment to provide the highest quality professional work to those who seek their professional service.
2. Acknowledge the inherent worth and individuality of each person by not discriminating or behaving in any prejudicial manner with consumers and/or fellow contractors.
3. Demonstrate professional excellence through regular self-assessment of strengths, limitations, and effectiveness by continued education and training.
4. Acknowledge the confidential nature of the professional relationship with clients and respect each client’s right to privacy.
5. Conduct all business and professional activities within their scope of practice, the law of the land, and project a professional image.
6. Refrain from engaging in any sexual conduct or sexual activities involving their Consumer/clients.
7. Accept responsibility to do no harm to the physical, mental and emotional well-being of self, clients, and associates.
8. Refrain from using Eminence Massage position, including the Eminence Mobile Massage & Spa name, logo or other intellectual property, in any way that is unauthorized, improper or misleading.
9. Solicit or pursue Eminence Mobile Massage & Spa Clients for personal reasons, if you are working an event on behalf of Eminence Mobile Massage & Spa or providing in home spa care services, we ask that you do not pass out any personal business cards, promote yourself or compete with services that we offer, however if you do offer additional professional services that we cannot offer then we encourage you to take the given opportunity to promote yourself
10. Strives to help each client realize his or her potential as a worthy and effective member of society. The cosmetologist/esthetician therefore works to stimulate the spirit of inquiry, the acquisition of knowledge and understanding, and the thoughtful formulation of worthy health practices.
11. Disclose to any client a conflict which would prevent another member from performing a fair, professional treatment, never performing in any unethical manner and will never misrepresent or disparage any member, in any forum, in order to obtain an assignment or to obtain an unfair advantage during an appointment or while carrying out the duties of the association.
12. Estheticians, Cosmetologist and Massage therapist will commit themselves to ongoing education and to provide clients and the public with the most accurate information possible
13. Cosmetologists will strictly adhere to all usage instructions and guidelines provided by product and equipment manufacturers, provided those guidelines and instructions are within the scope of practice as defined by the state, if required
14. Cosmetologists will maintain client confidentiality, and provide clear, honest communication. Cosmetologists will provide clients with clear and realistic goals and outcomes and will not make false claims regarding the potential benefits of the techniques rendered or products recommended.
15. Remain aware of the importance of maintaining the respect and confidence of one’s colleagues, of managers, staff, and of other members of the service for any event, the promoter, owner, planner strives to achieve and sustain the highest degree of ethical conduct.
16. Travel cost are not covered, unless you are traveling a significant distance from your home base. Parking expenses are charged to the party, whether hotel or parking lot fees. You will be reimbursed for any additional parking expenses when you receive your payment
17. Eminence Mobile Massage & Spa Professionals strictly follow professionals guidelines when in residential locations, hotels, yachts, hospice locations, county clubs refrains from theft of any kind while working in clientele location.
18. Professional Presentations are as follows: no head bands, no gloves, no heavy facial hair, no smoking before session, no tight clothing, no drugs are brought into homes, No viable tattoos showing during appointments, no facial piercings, no heavy perfume or cologne
19. Professionals refrain from working with broken skin or lesions, flu, cold, any medical conditions not mention at the time of the reservation, intoxication by alcohol, or substances.
Meeting With New Consumers
1.) Maintain eye contact. Poor eye contact conveys dishonesty and nervousness. Proper eye contact will help you establish trust and rapport with the client.
2.) Maintain a professional appearance. Correct attire for your profession is recommended. Eminence Mobile Massage & Spa designates a specific “uniform.” Good hygiene cannot be overemphasized. Cologne and perfume should not be worn during treatment sessions. Some clients may either be allergic or object to the fragrance. First impressions are lasting. Offer to remove shoes upon entering home, most certainly if there is carpet upon floors.
3.) Keep the conversation light when first greeting the client. Be amiable and respectful.
4.) Observe the demeanor of the client. Some clients may be friendly and open, while others may act guarded and distant. Recognizing the difference can help you establish effective communication skills for each individual client. What may work for one client may not work for another. Remember that some clients may be coming to see are due to some painful issues.
5.) Respect the client’s cultural and religious customs. The United States today is more culturally diverse than ever. You can expect to treat clients who have originated from many different foreign lands. Although some customs and beliefs may seem strange to you, they are a vital part of many people’s lives from foreign countries.
6.) When interviewing the client, be sure to state your question clearly and precisely. Allow the client to answer at his or her own pace. Use reflective and active listening skills and focus your attention on the client’s response. Do not attempt to do other things in the room while the client is talking.
7.) When responding, address any concerns the client may have had respectfully and cordially. Remember to cater responses in the client’s necessities and area which require more focus. If client requires consultation of an existing treatment in the scopes of massage & spa therapy as an Eminence Mobile Massage & Spa professional you may address and treat the specific area or area as a whole. Refrain from practicing any treatment which you are not licensed and essentially trained or certified in.
Cosmetologist Greeting Procedures:
Environment: Make superb assessments of environmental surroundings, before entering every location, check for outside pets, any construction hazards, environmental hazards, use knowledge and great judgement when entering homes, clientele meander, you may provide time and address to a friend or family member to enhance emotional safety compliance. Keep in mind all consumers and pre screen before each session.
Greet
Hi (with a smile) Im ..<Your Name>… From Eminence Massage ill be your Esthetician for today ( maintain eye contact) Pleasure to meet you after handshake, then immediately give business card give business card, Where would you like me to set up
Assessment
Before we begin today, I need to know what is the most important thing I can do for you today, what are you looking to do to your nails, are there any specific products you require me not to use.
Contraindications
Ask do they have any conditions you should be aware of, sunburn, severe acne, open sores or wounds, recent surgeries, injuries or trauma, skin cancer, fungus or broken nails. You as a cosmetologist must also look for bruises, Skin irritations, open wounds, Dermatitis, Eczema, Psoriasis, fungus, damage nails
Inform
Inform them what kind of facial they will be receiving today. Now that I have gathered some information from you, I will use a…. example( eminence organic facial) with a integrated with a product….. the specific detail of product you will utilize…., also how facial will be distributed among skin in full up to par and etiquette detail. Colors you fancy most, any preferable designs.
Music
For your music we have an eastern relaxation a western spa music or chinese medicine, zen, music is optional, most clients will say any music and some may say no music, few will have there own music they prefer to use, this is fine please assure client the music should be relaxing as possible to insure they receive the optimal benefits of there session. Portable speaker and cd player, Itunes, Pandora one on smart phone, since theres no commercials. Phone ringer must be off during sessions. No nature or sound scapes for example, birds, oceans, trees unless it is requested. Popular artist we use are Enya, Brian Crain, Adam West, we utilize are Eltic Mist, Chi, Spa and Candlelight. Some consumers may also have there own music
Set Up
Create a decadent set up for clients, a nice clean cut look is preferred. Cosmetologist may ask clients to use water at location for catering the best results for nail care.
Cosmetologist Manicure Equipment
Nail Polish Colors
Buffers
Cotton Pads
Hoof Sticks
Cuticle Sticks
Nail Utensils
Towels
Hand/Foot Cream or Oil
Hoof Sticks
Glass Bowl
Cuticle Remover
Polish Remover
Base Coat
Topcoat
Polish Remover Pads
Cuticle Knife
Cuticle Nippers
Cotton Tip Applicators
Nail Clippers and File Pen
Hand Soak
Tissue Box
Files, Clippers
Cuticle Knife
Paper Manicure Bowl & Cuticle Nippers
Optional Items:
Appointment Book
Nail Dry Spray/Mini Fan
Nail Design Material
Acrylic Materials
Towel Warmer
Battery Operated Candle
Folding stool
MP3 player and speakers or portable c.d player, Iphone(pandora)
Clip watch
Hand sanitizer
Appointment book
Positive Attitude and a Healthy Smile
Eminence Massage Business Cards
GPS
Mini Nail Table Covers
Cosmetologist Pedicure
Nail Polish Colors
Big Foot File
Hygiene Spray
Foot Soak or Sea Salts
Buffers
Cotton Pads
Hoof Sticks
Cuticle Sticks
Nail Utensils
Hand/Foot Cream or Oil
Hoof Sticks
Glass Bowl
Cuticle Remover
Polish Remover
Towel
Base Coat
Topcoat
Polish Remover Pads
Pedicure/Manicure Bowl
Tissue Box
Files
Cuticle Knife, Nippers
Cotton Tip Applicators
Cuticle Oil or Cream
Hand Soak, Acrylic & Design Material
Nail Dry Spray/Mini Fan
Folding Stool
Towel Warmer
Candle
Folding stool
MP3 player and speakers or portable c.d player, Iphone(pandora)
Clip watch
Hand sanitizer
Positive Attitude and a Healthy Smile
Eminence Massage Business Cards
GPS
Nail Care Contraindications
Resent surgeries on face or hands
Open skin or wounds
Fillers on face botox, juvederm, juvederm ultra on skin
Viral Infections. These infections are very common and treatment can be adapted by using a waterproof dressing and avoiding the area. For example: Verruca vulgaris (common warts), verruca plantaris (verruca of the foot). Onycholysis. This is a disorder where the nail separates from the nail bed.
Non- infectious nails can be manicured or pedicured as long as there is no fungal or bacterial infection. Onychocryptosis (ingrowing nails). This may affect the fingers or toes, Split nails, brittle nails, Blue nails, Beau’s Line, Nail/finger biting, Hangnail, Splinter haemorrhages,
Overgrown cuticles, Pits and grooves, Flaking and breaking nails, Bruised nails, Eggshell nails, Corrugations (or wavy ridges), Furrows (depressions), White Spots, Koilonychia (spoon nails), Claw Nails.
Fungal Infections. These type of infections spread very rapidly and often thrive in damp areas and can appear soft and spongy. For example: athlete’s foot (ringworm of the foot) ringworm of the hand.
Bacterial Infections. This type of infection is usually characterised by swelling, tenderness and redness in the area. For example: paronychia, whitlows, onychia.
Viruses such as colds, cold sores, warts, Bacterial infections such as impetigo, boils, conjunctivitis, styes, Fungal infections such as ringworm, blepharitis, Undiagnosed lumps or swelling, Broken bones, Known sensitivity or allergy to products.
Contraindications that could restrict a facial treatment:
The following conditions are contraindications that will not necessarily stop the treatment from taking place but they may mean that the treatment is restricted or may have to be adapted:
Cuts/abrasions/broken skin,Bruises or swelling, Recent scar tissue (less than six months old), Eczema, Dermatitis, Psoriasis, Acne vulgaris, Acne rosacea, Skin tags, Milia, Recent sunburn, Current medication that may affect treatment needs to be disclosed, Claustrophobia,Broken capillaries/veins.
Immediate aftercare: Nails are p cleansed, stimulated and nourished. No aftercare is needed except to leave it alone.
Avoid picking, squeezing pimples, warts or touching and infected areas.
